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Description
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.
Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.
Role:Clinical Innovations Specialist
Assignment: Clinical Intake Team
Location: San Antonio, TX
Are you a fit?
Are you a customer service oriented individual? Do you enjoy talking to professional medical offices over the telephone and working with computer systems?
Assignment Capsule
As a Clinical Innovations specialist you will: Take inbound calls from providers, hospitals, and members to ensure proper medical treatment is recieved via referrals and pre-certifications.
Provide exceptional customer service and problem solving techniques in an attempt to further the member's health and over all well being.
Document all calls and the arrangements you have decided upon.
Participate in special projects as assigned by Front Line Leaders and the Process Manager.
Key Competencies
Builds Trust: You honor your word by doing what you say you are going to do.
Champions the Customer: You keep closely attuned to the needs and perspectives of customers and use this insight for the benefit of the business.
Drives for excellence: You are a continuous learner who encourages others to learn. By constantly upgrading your own work, you achieve results and outperform the competition.
Is Accountable: You meet clearly stated expectations and take responsibility for achieving results.
Role Essentials
High School Diploma
A demonstrated technical aptitude and an ability to quickly learn new systems.
Proficiency in all Microsoft Office applications, including Word, Excel and Access
Role Desirables
Associate's or Bachelor's Degree in the Health Field, Business, or related fields.
Customer Service background.
Reporting Relationships
You will report to a Front Line Leader. This area is under the leadership of the Process Manager and the Regional Director.
Apply Here
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